Privacy Policy
At The Hidden Eh, your privacy matters to us.
We believe in keeping things simple, respectful, and transparent — just like a good cabin stay should be.
What We Collect
When you connect with us — through our contact form or booking system — we may collect:
- Your name
- Your email address
- Your message
- Your booking details (dates, number of guests, special requests)
If you make a payment, we securely collect the necessary payment information through our trusted payment processor (Stripe).
How We Use Your Information
We use the information you share to:
- Respond to your inquiries
- Manage your booking
- Help create the best possible experience for you
We will never sell, trade, or share your personal information with third parties without your consent.
Cookies and Analytics
Our website uses cookies to improve performance and understand how visitors interact with the site.
Cookies may include:
-
Essential cookies: Required for core functionality, such as security and payment processing (e.g., Stripe).
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Analytics cookies: Used to collect anonymous traffic data via Google Analytics, like page views and browsing patterns.
You’ll have the option to manage or reject non-essential cookies when you first visit the site through our cookie banner. You can also disable cookies anytime via your browser settings.
Booking and Payment Information
We use a trusted third-party plugin (HBook) to manage booking requests.
Payments are securely processed through Stripe, a PCI-compliant payment processor. Your credit card details are handled by Stripe and are not stored on our website.
Keeping Your Information Safe
We take reasonable steps to protect your personal information and keep it secure.
We only retain what we need, for as long as necessary, and always handle it with care.
Your Choices
You have the right to:
- Ask what information we have about you
- Request corrections if needed
- Request that we delete your information
Just send us a message through our contact form, and we’ll take care of it.
Links to Other Sites
Sometimes, we might link to other sites (like local attractions or partner platforms).
We are not responsible for the privacy practices of those external sites.
Updates
If we make any changes to this Privacy Policy, we’ll update the date at the top.
No surprises — just keeping you in the loop.
Questions?
We are always happy to hear from you.
If you have any questions about this policy, please reach out through our contact form